Support
All of our standard mounts are built from durable glass-filled nylon. Our Pro range of mounts such as the Handlebar Mount Pro and Fork Stem Mount Pro are made with anodized aluminium.
Do I need a Vibration Dampener?
We have found that motorbikes with engines of all sizes are capable of producing the high-frequency vibrations that can damage smartphone cameras, so we recommend installing the Vibration Dampener on any Moto Mount, regardless of bike or phone model.
Do you make a motorcycle mount to suit 35 mm handlebars?
Yep! Our Handlebar Mount Pro-Large now supports 35 mm bars!
Shipping & Tracking
How long will it take for my order to arrive?
Please be aware that the ETA's listed below exclude delays due to carrier complications. All Verveviper orders require 1-2 business days processing time before dispatch.
USA, Canada, and the UK
5-7 business days
Australia
7-10 business days
Asia
7-10 business days
Europe
7-15 business days, but for some parts of Europe the delivery may take longer.
International
Delivery times may vary from country to country. Please enter your tracking number on the carriers website for an accurate ETA.
How do I track my order?
Once your order has been processed and dispatched, you will receive a separate shipping email with your tracking number. Some tracking services can take up to 48 hours before the tracking number becomes active.
If the supplied tracking number isn't active after 48 hours, please contact us and we will investigate this further for you.
International Shipments
Some international shipments can take longer to arrive than the quoted delivery period. If you have not received your package after the estimated delivery period has passed, please raise a request with our support team and we will look into this for you.
How much do you charge for shipping?
We offer free shipping for orders over the following values based on your location:
● Asia - $69 USD
● Australia - $69 AUD
● Canada - $69 CAD
● Europe - €50 EUR
● United Kingdom - £40 GBP
● United States - $50 USD
● International - $50 USD
● If you live outside of these countries, shipping costs are calculated at the last stage of the checkout process, where you can select from a variety of shipping options.
If you have selected a tracked shipping method you will receive the tracking information once your order is dispatched, usually within 24 hours.
When will my shipping confirmation arrive?
Your shipping confirmation email will be sent out as soon as your order is packed and ready for dispatch!
When will I receive my shipping confirmation?
Orders are usually processed within one business day. Keep in mind, if you placed your order on a Friday it may not be processed until the following Monday.
Items on backorder/pre-order
If you have ordered a product which is on backorder or pre-order, your shipping confirmation will be sent once the product is in stock. Please check your order confirmation or the specific product page for more details.
I haven't received a shipping confirmation yet
1.
The confirmation email may have gone to your spam. Please check your spam/junk folder for an email from Verveviper.
2.
Although unlikely, it's possible your email address was entered incorrectly. If this may have happened, please get in touch with us and we would be happy to sort this out for you.
Where is my order?
We work closely with our delivery providers to meet the estimated delivery times, however there are a small number of orders that don't meet these expectation for varying reasons.
My order hasn't arrived
1.
Check the order tracking page on the delivery companies website and view the tracking history to see the current and previous touch points.
2.
Contact the delivery company directly
3.
If the delivery company say the order has been delivered, follow the steps below in "My order says delivered but I haven't receive it yet".
4.
Contact our support team for further assistance
On occasions orders can take much longer than the quoted delivery time frame to arrive. International deliveries, in extreme case, can take up to six weeks longer than quoted depending on the local postal service.
If you have checked the above and still have not received your order please contact us and our team will chase it up for you.
My order says delivered but I haven't received it yet
On the rare occasion, your package may be marked as delivered by the delivery company but you are yet to receive it.
1. Check the shipping address entered at the time of purchase is correct.
2. Look for a notice of attempted delivery (delivery card from postal company).
3. In some countries, delivery companies may leave your package with a neighbour, someone in your building / complex or a shop next to your building. Ask around to see if someone has accepted the package for you.
4. Contact the delivery company with your tracking number to seek further clarification of where they left the package or if they have taken to a delivery centre for you to pick up.
5. In rare cases, packages may say delivered prior to arrival. It's worth waiting 48 hours to see if the delivery arrives.
6. Contact our support team, we will be happy to look into this for you.
Do you deliver to Army Post Offices?
At this time, we do not currently ship to military addresses.
To provide us with an alternative postal address we can ship your order to, please click contact us using the links at the bottom of this page.
What countries do you ship to?
UNITED STATES
United States, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, United States Virgin Islands
AUSTRALIA, NEW ZEALAND & OCEANIA
Australia, New Zealand, Christmas Island (via AU), Cocos (Keeling) Islands (via AU), Cook Islands, Fiji, Heard & McDonald Islands (via AU), Kiribati, Nauru, Niue, Norfolk Island (via AU), Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu
UNITED KINGDOM
United Kingdom, Gibraltar, Guernsey, Isle of Man, Jersey
EUROPE
Aland Islands, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania,Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Vatican City
CANADA
Canada
ASIA
Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macao. Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
INTERNATIONAL
Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lesotho, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mexico, Mongolia, Monserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Qatar, Rwanda, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & The Grenadines, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Somalia, South Africa, Suriname, Swaziland, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Island, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen, Zambia
Warranty & Returns
How do I return my order?
Returns
To return a product or order, please get in touch with us and provide the following information:Reason for returnOrder number (or proof of purchase)Photos of the product and packaging
You are welcome to return a product for a refund within 30 days or purchasing as long as the item/s meet the conditions of our return-policy.
Once we have received and inspected the returned goods, we will process your refund.
I have a problem with my product
Verveviper pride ourselves on supplying high-quality products, however, we understand problems can occur with any product.
Our support team is available 24/7 to assist you with any questions or concerns you may have. To help us better understand your request, if you could please provide the following via our live chat or by starting a support request with the links below:
A copy of your Proof of Purchase or Verveviper order number eq: QL-12345
Photo's and/or video's clearly demonstrating the issue
Your current address and telephone number
We look forward to getting you back up and running soon!
I need to exchange my mount, what can I do?
Due to our streamlined dispatch process, we cannot guarantee that we will be able to adjust your order before it has been dispatched. We recommend contacting our support team as soon as possible to see if we can hold your order before it is processed. If you've already received your order, please contact our support team and we can organise a return for the incorrect mount.
Ordering & Payment
How do I change or cancel my order?
Change Order
Unfortunately, we are unable to amend or change orders. If you've had a changed your mind or if you've ordered the incorrect products, you can return any unwanted items for a refund by contacting our support team below. If you could please provide your name and order number.
Cancel Order
If you wish to cancel your order, please get in touch with us via the links below and provide us with your name and order number.
Contacting us via Live Chat will be the best method to ensure your order is cancelled in a timely manner, as once an order enters the processing stage we won't be able to cancel it.
Payment could not be processed at checkout
If your payment details are not accepted at the checkout, please contact your bank first to ensure there are no holds on your credit or debit card.
If you are attempting to use PayPal, AfterPay or another form of payment, please contact them directly.
Why are my card details not being accepted, even though they work on another website?
Banks have automated systems that determine whether or not to accept the charge on the card.
These systems take various signals into account, such as your spending habits or account balance, as well as card information like your billing address, expiration date and CVV.
Changes to your account information may automatically trigger a temporary hold on your card that you will need to contact the bank about.
Mastercard declined
We have been advised that declines in Mastercard may also occur if you have "Zip Code verification" enabled but have supplied a different zip code / postcode in your billing address. You will need to ensure that your billing address details are the same as the information you have registered in Mastercard.
Can I get a copy of my tax invoice?
Yes you can! You can download the PDF invoice under shipping in your order confirmation email.
I didn't receive my coupon code
If you haven't received a discount code email after signing up on our website, please check your spam or promotion folders.
If you can't find the email, please try signing up again and double checking the email entered or use an alternate email address, if you have one.
What payment methods do you accept?
We accept the following payment methods, please note that some options may be unavailable to you based on your location, or your payment platform's settings:
● Most major credit cards
● American Express
● Apple Pay
● Google Pay
● PayPal
● Shop Pay
● Afterpay (Australia and New Zealand only)
How do I delete my payment information?
Verveviper does not save a default payment method or store your card information so you will need to enter your payment information for each transaction.
If you are using a payment method that stores your info (Shop Pay, PayPal, Apple Pay, Afterpay, Google Pay etc) to complete your purchase, you may have a stored card on that platform which can be changed in your account settings.
If your card information is pre-filling at checkout, your payment details may be saved to your browser which can be changed in your browser settings.